Delivery, Returns & Cancellations
Delivery is FREE on any order size or amount!
However to maintain our high level of service and to cover our costs, we do ask that you try and make your order above £50 excluding VAT. If this is not possible then we will happily dispatch your order free - whatever it's size!
Please note that some larger items of equipment may still incur a delivery charge especially if you require delivery to anything other than the ground floor - we will advise you what these charges may be as soon as we receive your order.
We are happy to take back any goods in re-saleable condition.
If you have received something damaged in transit or through a picking error then we will rectify this entirely at our cost, as soon as possible.
If you have ordered something incorrectly or just want to return something because you do not require it any longer then we do charge £10 for collecting the item from you. Should you wish, you can return the item at your own expense via post or parcel carrier and we will credit the goods upon receipt. Please note if you choose to return the goods yourself and the goods arrive back with us damaged then we cannot take responsibility for this or for the lack of a credit as a result. Please ensure you pack all returning good securely in a strong box to minimise damages.
Please go to the returns section of your customer account module and click on 'returns' to action your return request.
If you wish to cancel your online order, please email or phone at the earliest opportunity as all orders are processed efficiently within our team and the sooner you let us know the better. You can cancel an order with us up to the point it has been despatched (left our warehouse), after which we incur delivery charges and will need to pass these on to you along with a collection charge from your premises. If a cancelled order gets this far there will be an all in Cancellation Charge of £15.00 to cover the administration and charges to get the parcel back here to our warehouse.
Cancellations before this point will not incur any charges.